Missing Analytics Data for Published Stories in Contently

Overview

This article addresses an issue where analytics data for a published story in Contently is not displayed, showing a "No Title Found" error. The analytics dashboard observed the problem despite the story being published and promoted. Users were concerned about the potential loss of historical analytics data tied to the story.

 

Solution

To resolve the missing analytics data issue, follow these steps to see extended historical data:

1. Access the Analytics Dashboard:

   • Navigate to the Contently Analytics Dashboard.
   • Ensure you are viewing the correct story or document. 

2. Adjust the Time Filter:

   • By default, the dashboard applies a "Last 7 Days" filter.
   • Change this filter to "Last 90 Days" or a custom date range that includes the story’s publish date.
   • This adjustment will reveal historical analytics data.

   Example:

   • For a story published on September 5, 2024, select a date range starting from that day.

3. Verify Data Integrity:

   • Check for user session and engagement metrics to confirm that data has been recorded since the story's publish date.